Table of contents
Ramping up
Welcome to Commerce Grid!
Your account team is committed to your success on Commerce Grid and will work closely with you over the next 2-3 weeks of onboarding.
Please note that your onboarding and ramp-up timing can vary based on your team’s size, any additional approvals, and other factors. Still, we will work to ensure an efficient and optimal experience.
WEEK 1 - GETTING STARTED
WEEK 1 - GETTING STARTED
Your Sales Representative will introduce you to your dedicated Client Services Manager (CSM) & Technical Account Manager (TAM)
Your CSM will schedule a Kickoff call to walk you through a UI Demo, outline the next steps for getting set up, and answer any questions you may have
Based on your integration needs, your Client Services Manager (CSM) & Technical Account Manager (TAM) will schedule a time to review your integration setup and requirements.
Your CSM will also:
Confirm any users requiring platform access (names, email addresses), the integration type(s) you’re looking to leverage, and ad unit mapping (if applicable)
Send you the ads.txt lines to add to your domains/app bundles
Get the integration process started according to your preferred integration method(s)
WEEK 2 - PRE-LAUNCH & TESTING
WEEK 2 - PRE-LAUNCH & TESTING
You must decide which integration type(s) to leverage and upload your domains/app bundles to the UI. Your CSM will have walked you through this process during the Kickoff call.
For Amazon TAM integrations, your CSM will send the Inventory Group ID to either our Amazon rep or yours (if applicable) for implementation.
For Prebid-based integrations, your CSM will work with you to understand the number of Ad Units that need to be created and send you the IDs to implement in Prebid.
Your TAM will do a preliminary QA of setup. Once everything looks good, your CSM will send you an email confirming we’re ready for you to test launch across a percentage of your supply.
Once you’ve test-launched, your CSM will ask you to send a report (in UTC zone) that includes impressions and revenue broken out by day, so your TAM can perform a discrepancy check and troubleshoot issues as necessary. The report should consist of three full days of data with no less than 10K impressions per media type.
WEEK 3 - LAUNCH
WEEK 3 - LAUNCH
If your TAM sees a standard discrepancy (within 5%), your CSM will email confirmation that traffic can be fully launched.
Your CSM will also schedule a Launch call to discuss how you’re measuring success; walk you through our proprietary reporting tool, u-Slicer; and align on an ongoing support & communication plan for support.
You’ll receive an Onboarding Survey via email to complete and provide feedback on your onboarding experience.
WEEK 4 - POST-LAUNCH & SCALE
WEEK 4 - POST-LAUNCH & SCALE
Your dedicated account team will closely monitor your scale, and provide recommendations to improve performance.
Based on your needs, your Sales Representative and Client Services Manager (CSM) will help identify additional testing opportunities, and explore other capabilities (e.g., Publisher Deal Management, Curation for Audience Extension) that can be used to reach your goals.